Terms of Service

These Terms of Service ("Terms") are entered into by you ("you" or "your") and Cluenaverse ("Company," "we," "us," or "our"). They govern your access to and use of the Cluenaverse website at cluenaverse.com, related marketing content, and any early-access or informational services we provide (collectively, the "Services").

By accessing or using our Services, you agree that you have read, understood, and accepted these Terms. If you do not agree, you must discontinue use immediately.

We may update these Terms from time to time. The "Last updated" date above will reflect changes. Continued use after changes constitutes acceptance of the revised Terms.

The Services are intended for users who are at least 18 years old. Persons under 18 may only use the Services with involvement of a parent or guardian where appropriate for outdoor activities.

1. Our services

Cluenaverse provides information about location-based outdoor city quests and mystery experiences, and may offer a checkout flow to purchase quest activation codes. Gift vouchers are charged through Stripe. A mock or test checkout on a quest page does not charge a real payment card. Features, quest availability, pricing, and app functionality may change as we develop the product.

Content on this site is not legal, medical, or safety advice. You are responsible for complying with local laws when accessing the Services.

2. Intellectual property

We own or license the intellectual property in our Services, including quest concepts, branding, designs, text, images, and software. You may not copy, redistribute, or exploit our content for commercial purposes without prior written permission, except for personal, non-commercial use of publicly available pages.

3. User responsibilities

• Provide accurate information when you contact us or join a waitlist.
• Use the Services lawfully and respectfully.
• Do not attempt to disrupt or misuse the website or related systems.

4. Outdoor activities and safety

Cluenaverse experiences are designed to take place outdoors in public spaces. You participate at your own risk. You are responsible for your own safety, awareness of traffic and surroundings, weather conditions, and the wellbeing of anyone in your group.

Always follow local laws, respect private property, and do not put yourself or others in danger while following clues or exploring locations.

5. Early access and waitlist

Joining a newsletter or early-access list does not guarantee availability of quests, app access, or any particular feature. We may open or close early access at our discretion.

6. Refunds and cancellation

Quests have no time slot and no booking. You buy an activation code for one team of 2-6 and start when you choose. A cancellation is a refund of a code you have not used. There is no date to move.

Email us and we will refund any activation code that has not been redeemed in the app. The refund is the amount you paid for that code. If an order contains more than one code, we refund only the codes that have not been redeemed.

A gift voucher cannot be redeemed in the app before 1 March 2027, and it is not tied to a quest until quests are released. Until it is redeemed, it can be refunded in the same way as any unused code. A gift voucher checkout charges a real card. A mock or test checkout on a quest page does not.

Redeeming a code starts the quest for your team. We do not refund a redeemed code because of a change of mind, the weather, a change of plans, or because the team did not finish. You can pause and continue later.

If we withdraw a quest you have paid for before you can play it, or a fault on our side stops you completing it and we do not put that right within a reasonable time, we will refund the affected code or replace it with a code for another quest of the same price.

We return money to the original payment method. Account credit used on the order is restored as account credit, not paid out as cash. If a purchase that earned referral credit is refunded in full, that credit is removed. We aim to make the refund within 14 days of agreeing it.

To ask for a refund, email hello@cluenaverse.com and include the activation code, or enough detail for us to find the order. The same address is in the site footer. A mock or test checkout does not charge a real card, so there is nothing to refund.

Nothing in this section limits rights you have under the laws of England and Wales that cannot be excluded, including rights where digital content is faulty or not as described.

7. Prohibited activities

• Automated scraping or non-human access without permission.
• Uploading or transmitting malicious code.
• Attempting to bypass security or copy protected content.
• Using our brand or content in a misleading or harmful way.

8. Third-party links

The Services may link to third-party websites or app stores. We are not responsible for the content, policies, or practices of third parties.

9. Privacy policy

Your use of the Services is also governed by our Privacy Policy.

10. Disclaimer

The Services are provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components. Marketing descriptions of future features are informational and may change.

11. Limitations of liability

To the fullest extent permitted by law, Cluenaverse and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, including participation in outdoor activities described on this site.

12. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Courts in England and Wales shall have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protections that apply to you.

13. Marketing communications

If you provide your email address, you may receive updates about Cluenaverse. You can opt out at any time using the unsubscribe link in our emails or by contacting us. We may still send essential messages related to requests you have made.

14. Contact us

For questions about these Terms or the Services, contact us at hello@cluenaverse.com.