Privacy Policy

1. Introduction

Cluenaverse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our marketing website at cluenaverse.com and related pages.

By using this website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information you provide

We collect information that you provide directly to us, which may include:

• Email address (for newsletter or early-access interest)
• Name or other details you include when contacting us
• Message content when you email or write to us
• Communication preferences

This website may offer a mock or test checkout on a quest page. That flow does not charge a real card. Gift voucher checkout does charge a card: Stripe processes the payment, and we store your email, the amount, a payment reference, and the voucher code. We do not store the full card number. Customer accounts for gameplay live in the Cluenaverse app.

2.2 Automatically collected information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, approximate time on site)
• IP address and approximate location
• Referrer URL and campaign parameters (such as UTM tags)
• Cookies and similar technologies, subject to your consent where required

3. Analytics

3.1 What analytics may collect

• Pages visited and navigation paths
• Device and browser information
• Approximate geographic location based on IP address
• Traffic sources and campaign parameters
• Anonymized interaction recordings when you opt in to session replay (mouse movement, clicks, scroll; text inputs are masked)

3.2 Your choices

Where we use non-essential analytics cookies, you can manage consent through our cookie banner. Categories include analytics (Google Analytics and PostHog) and optional session replay (PostHog). You may also use browser controls or the Google Analytics Opt-out Browser Add-on when Google Analytics is enabled.

3.3 How we use analytics

• Understand how visitors use the site
• Improve content and user experience
• Measure marketing effectiveness
• Identify and fix technical issues

4. How We Use Your Information

• Operate and maintain this website
• Respond to inquiries and support requests
• Send updates you have requested (such as early-access news)
• Improve and optimize our marketing content
• Detect and prevent abuse
• Comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies. You can control non-essential cookies through your browser settings and our cookie consent banner.

• Necessary cookies: Required for basic website functionality
• Analytics cookies: Help us understand site usage via Google Analytics and PostHog (requires consent)
• Session replay: Optional PostHog recordings of anonymized interactions to help us fix bugs (requires separate consent; text inputs are masked)

6. Data Sharing and Disclosure

We do not sell your personal information. We share information only in limited circumstances:

• Service providers: Trusted vendors that help us run the site, which may include:
  • Vercel (hosting and analytics)
  • Google Analytics (web analytics, when enabled)
  • PostHog (product analytics and optional session replay, when enabled)
  • Email marketing providers (if you join a list)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or acquisition
• With your consent: When you explicitly authorize sharing

7. Data Security

We take reasonable measures to protect information. No method of transmission over the internet is 100% secure.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or opt out of marketing.

To exercise these rights, contact us at hello@cluenaverse.com.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

10. Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us: